Overview
RainCare support plans
RainCare Encompass extends your complimentary coverage to 3 years, including advanced software and hardware integration support,
RainCare Remote and free inbound/outbound shipping for warranty service.
|
RainCare |
RainCare Encompass |
| Phone Support |
90 Days |
3 years |
| Email Support |
1 Year |
3 years |
| RainCare Remote |
1 Year |
3 years |
| RainCare.net Access |
Unlimited |
Unlimited |
| Audio Integration Support |
X |
3 years |
| Parts and Labor Hardware Warranty |
1 Year |
3 Years |
| Free Inbound Shipping for Warrantee Repairs |
30 Days |
2 Years |
| Free Outbound Shipping for Warrantee Repairs |
1 Year |
2 Years |
- Go beyond traditional Email and Phone Support
-
With RainCare, connectivity is key. Use the RainCare Help Desk to engage a 24/7 support system. We strive for quick response and resolution to all support requests.
- Software and Hardware Integration Support
-
RainCare Encompass includes software and hardware integration support giving you access to a network of certified
RainCare Technicians trained to assist with your complete creative computing solution.*
- RainCare Remote
-
RainCare Remote enables you to invite a RainCare
Technician into your computer via the internet so we can diagnose and resolve issues in real time.
- Knowledge Base and Tech Articles
-
Visit the RainCare Knowledge Base for informative tech articles
and answers to frequently asked questions. Get the information you need right away.
- Hardware Warranty - Parts and Labor
-
Extend the complimentary 1 year parts and labor hardware coverage on your Rain computer
to 3 years with RainCare Encompass.
More about the Warranty.
- Free inbound/outbound shipping for hardware warranty service
-
If your Rain computer system does have to come back to the factory for warranty repairs, we'll pick up the bill for shipping both ways.
Testimonials
Customer Testimonials & Reviews
Read what Rain Customers think about their Solstice workstation:
"WOW. That was fast. Thank you!!
It would be nice if there were other companies as interested in customer service as you are."
–Gene S.
"Thanks, all of the service I received today from you and your team was wonderful."
–Wendy G.
"The (Element) is still functioning perfectly, and I'll be recommending Rain to several associates in other areas of recording and the arts. In particular, this is because of the calm, friendly, and helpful support Rain provides."
–Allen Cobb
"Thank you so much for your expedient handling of my problem so I can get on with the business of recording music with my new Livebook. It is a pleasure to do business with a company that is responsive to the needs of their clients. To be frank, I hadn't expected so quick a response or a resolution to the problem to be so rapidly implemented. Your company scores high marks with me for everything from initial questions being answered to great support after making my purchase. It is a pleasure to do business with a company that puts customer satisfaction so high on their list of company goals.
I would highly recommend Rain Recording as the company to talk to for anyone interested in modern recording techniques and equipment. They can answer your questions, analyze your needs, and recommend a solution to any recording situation you may have from home studios to professional setups."
–William P. Tomisser
"Power Of Ten" Band
"Thank you again for your prompt replies - it's so helpful... I am continually impressed by your guys quick response time."
–Ian W.
"Many many thanks for your assistance and patience."
–Manny C.
"Thanks for getting my Element back in shape... Thanks for the awesome support."
–Todd Pirkle
Musician
"Thank you all at Rain for your help with this. I have worked in the Recording Studio business for 12 years and I have yet to see technical support that was so efficient and helpful. You guys are great, and you build a fantastic product. I will definitely be telling all of my clients about you guys."
–Stacey Dodds
Manager, Chalice Recording Studio
How It Works
How It Works
When it comes to creative computing, your complete solution usually involves three main components:
- Your Rain computer
- The software you use to record and edit audio/video
- Other hardware like an audio interface or video capture system
Through the process of getting your software and hardware to work smoothly together, questions and issues do come up. And sometimes
the companies that make all your gear point their finger at other companies ("oh, it sounds like the problem is with your software, no our hardware").
Whether that turns out to be true or not, you usually end up on the phone for hours trying to find a solution instead of spending time being creative.
The answer is RainCare Encompass Total Integration Support. More than just an extended warranty, RainCare Encompass
keeps you in the creative zone by supporting that "grey area" between your Rain computer and the popular creative software
and hardware you use to make music and video. Just contact a RainCare Technician and we'll help
you get past your issue and back to the fun part.
Rain helps you get to the bottom of your issue and back to work quickly. By taking accountability for your complete creative
computing solution*, Rain becomes your single point of contact - no more getting passed around by tech support from different companies.
The RainCare Support network is uniquely designed to solve issues common to audio and video production. By email, phone, and RainCare
Remote Login Support, we'll help you diagnose the issue, solve it, and get you back to what's really important.