Overview
RainCare Encompass Key Features
RainCare Encompass Total
Integration Support keeps you in the creative zone by giving you a
single point of contact for question and issues related to the use of
popular creative software and harddware with your Rain computer.
- Software and Hardware Integration Support
- Get help with that "grey area" between your Rain
computer and supported, creative software and hardware. RainCare
Encompass is designed to get you back in the creative zone fast.
Supported software and hardware...
- Get Connected
- Contact a RainCare Technician when we'll get you back to work as fast as possible. You can
acccess the RainCare Help Desk 24/7 or give us a call during regular business hours.
Get help now...
- RainCare Remote Login Support
- Why send in your gear if you don't have to? With RainCare Remote you can invite a RainCare
Technician to log into your computer remotely to diagnose and solve issues in real time.
Find out more...
- RainCare Knowledge Base
- There's no need to wait. Just access the RainCare Knowledge Base and get answers,
step-by-step instructions, and links to more information.
Start now...
- Extended Warranty and Support
- RainCare Encompass extends your complimentary support and hardware repair coverage to three years from the
date of your computer's purchase.
More about the Rain Limited Hardware Warranty...
Testimonials
Customer Testimonials & Reviews
Read what Rain Customers think about their Solstice workstation:
"WOW. That was fast. Thank you!!
It would be nice if there were other companies as interested in customer service as you are."
–Gene S.
"Thanks, all of the service I received today from you and your team was wonderful."
–Wendy G.
"The (Element) is still functioning perfectly, and I'll be recommending Rain to several associates in other areas of recording and the arts. In particular, this is because of the calm, friendly, and helpful support Rain provides."
–Allen Cobb
"Thank you so much for your expedient handling of my problem so I can get on with the business of recording music with my new Livebook. It is a pleasure to do business with a company that is responsive to the needs of their clients. To be frank, I hadn't expected so quick a response or a resolution to the problem to be so rapidly implemented. Your company scores high marks with me for everything from initial questions being answered to great support after making my purchase. It is a pleasure to do business with a company that puts customer satisfaction so high on their list of company goals.
I would highly recommend Rain Recording as the company to talk to for anyone interested in modern recording techniques and equipment. They can answer your questions, analyze your needs, and recommend a solution to any recording situation you may have from home studios to professional setups."
–William P. Tomisser
"Power Of Ten" Band
"Thank you again for your prompt replies - it's so helpful... I am continually impressed by your guys quick response time."
–Ian W.
"Many many thanks for your assistance and patience."
–Manny C.
"Thanks for getting my Element back in shape... Thanks for the awesome support."
–Todd Pirkle
Musician
"Thank you all at Rain for your help with this. I have worked in the Recording Studio business for 12 years and I have yet to see technical support that was so efficient and helpful. You guys are great, and you build a fantastic product. I will definitely be telling all of my clients about you guys."
–Stacey Dodds
Manager, Chalice Recording Studio
How It Works
How It Works
When it comes to creative computing, your complete solution usually involves three main components:
- Your Rain computer
- The software you use to record and edit audio/video
- Other hardware like an audio interface or video capture system
Through the process of getting your software and hardware to work smoothly together, questions and issues do come up. And sometimes
the companies that make all your gear point their finger at other companies ("oh, it sounds like the problem is with your software, not our hardware").
Whether that turns out to be true or not, you usually end up on the phone for hours trying to find a solution instead of spending time being creative.
The answer is RainCare Encompass Total Integration Support. More than just an extended warranty, RainCare Encompass
keeps you in the creative zone by supporting that "grey area" between your Rain computer and the popular creative software
and hardware you use to make music and video. Just contact a RainCare Technician and we'll help
you get past your issue and back to the fun part.
FAQ's
FAQ's
Below are some frequently asked questions about RainCare Encompass Total Integration Support.
Q:
Can I still get support if I don't see my software/hardware on the RainCare Encompass Certified List?
A:
Yes, if you have RainCare Encompass you can always speak to a RainCare Technician about your questions and issues. We will try to answer your questions and resolve any issues. In some cases, this may even lead to the addition of your software/hardware to the certified list. However, we can only guarantee assistance with Rain certified solutions.
Q:
Which creative software and hardware is covered by RainCare Encompass?
A:
Many popular software and hardware solution designed for creative computing are covered and new titles are added to the list after they are certified by Rain. For an updated list of supported solutions, pleasevisit the RainCare Encompass Certified List or contact a Rain Team Member.
Q:
Does RainCare Encompass cover technical issues with my 3rd party software and hardware?
A:
No. RainCare Encompass is not a replacement warranty or support plan for products and services created by other companies. RainCare Encompass is designed to help with the "grey area" between your Rain computer and the creative software and hardware you use with it.
Rain helps you get to the bottom of your issue and back to work quickly. By taking accountability for your complete creative
computing solution, Rain becomes your single point of contact - no more getting passed around by tech support from different companies.
The RainCare Support network is uniquely designed to solve issues common to audio and video production. By email, phone, and RainCare
Remote Login Support, we'll help you diagnose the issue, solve it, and get you back to what's really important.